1.1. Services Provided: TruMe Medical & Aesthetics (TMA) offers medical services, including but not limited to aesthetic treatments, weight loss management, therapeutic intravenous therapy and wellness services.
1.2. Eligibility: You must be at least 18 years old to use our services. By using our services, you represent and warrant that you are at least 18 years old. If you are under the age of 18 years old, a parent or guardian must accompany you to each appointment and fill out a minor consent intake form.
1.3. Modifications: We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services following the posting of revised Terms means that you accept and agree to the changes.
1.4. Right of Service: We may reserve the right to refuse service to anyone for inappropriate behavior, illness listed as contraindications for services or as deemed necessary. The client also has the right to stop the treatments at any time. TruMe Medical & Aesthetics (TMA) assumes no responsibility for any disclosed or undisclosed illness or personal injury.
1.5. Valuables: You may be asked to remove jewelry for some treatments. However, TruMe Medical & Aesthetics (TMA) does not assume liability for lost or damaged personal items and encourages you to leave valuables at home.
2.1. Scheduling: Appointments can be scheduled online or by phone. Please arrive at least 10 minutes prior to your scheduled appointment time.
2.2. Cancellations: If you need to cancel or reschedule an appointment, please do so at least 24 hours in advance. Failure to provide 24-hour notice may result in a cancellation fee.
2.3. Late Arrivals: If you arrive late for your appointment, we will do our best to accommodate you. However, your appointment may need to be rescheduled, and a late arrival may result in a shortened treatment time.
3.1. Payment: Payment is due at the time of service. We do accept all major credit cards, cash, and checks and financing options. Prices are subject to change. Gratuities are not included in the service price.
3.2. Refunds: All sales are final. Refunds will not be provided for any services rendered. In the event of a dispute, please contact us directly to resolve the issue.
3.3. Series Of Treatments Return Policy: Unfortunately, we are unable to issue returns or reimburse any payment transactions on any series of treatments that were purchased.
3.4. Gratuity: Gratuities are entirely at your discretion and are not included in the price of the services, packages, or gift certificates but often range from 15% to 20% in the Med Spa Industry.
3.5. Gift Certificates: Gift Certificates are non-refundable and are not redeemable for cash. All gift certificates must be mentioned prior to making your appointment. Additionally, gift certificates must be presented at your appointment.
4.1. Consultation: All clients are required to complete medical/skincare history and treatment consent forms prior to receiving any treatment. It is your responsibility to provide accurate and complete information.
4.2. Results: Individual results may vary. TruMe Medical & Aesthetics (TMA) makes no guarantees or warranties regarding the outcome of any treatment.
4.3. Medical Advice: Our services are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
4.4. Health Conditions: Please advise TruMe Medical & Aesthetics (TMA) of any special health conditions on scheduling your appointment as this may affect your selected treatment(s). Should you experience high/low blood pressure, heart conditions, pregnancy, hypertension, cancer, allergies, skin rash, or any health conditions, we advise you to consult with your doctor before your treatment and present a doctor’s note of approval.
4.5. Illness, Cold Sores, Sunburns, Etc.: TruMe Medical & Aesthetics (TMA) recognizes that both staff and clients are vulnerable to infections and therefore ask clients to cancel appointments when they are feeling unwell. If you have any of the following contagious illnesses your treatments will be rescheduled: Diarrhea, Vomiting, Fever, Conjunctivitis, Cold Sores, Head Lice, Influenza, Hand, Foot and Mouth Disease, Sore Throat, Thrush, Whooping Cough and the common cold.
5.1. Personal Information: We are committed to protecting your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.
The HIPAA Privacy Rule establishes national standards to protect individuals’ medical records and other personal health information and applies to health plans, health care clearinghouses, and those health care providers that conduct certain health care transactions electronically.
6.1. Waiver: By using our services, you agree to waive and release TruMe Medical & Aesthetics (TMA), its officers, employees, and agents from any liability, claims, or damages arising out of or related to your use of our services.
6.2. Indemnification: You agree to indemnify and hold harmless TruMe Medical & Aesthetics (TMA), its officers, employees, and agents from any and all claims, damages, liabilities, costs, and expenses (including attorneys’ fees) arising out of or related to your use of our services.
7.1. Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of the state in which TruMe Medical & Aesthetics (TMA) operates, without regard to its conflict of law principles.
7.2. Dispute Resolution: Any disputes arising out of or related to these Terms or your use of our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing TruMe Medical & Aesthetics (TMA) for your medical spa needs.
